Update 8/2024 - Training & QOL improvements
A Look Back at August 2024
August was a dynamic month at Redacted Hosting, filled with significant enhancements and pivotal decisions. We are pleased to share the progress and express our gratitude to our dedicated team and enthusiastic user community.
Enhancements to Production Support Help Desk
We've updated and released improvements to our Production Support Help Desk, aimed at increasing the efficiency and responsiveness of our support services. These enhancements are designed to ensure that users receive timely and effective assistance.
Finalizing Learning Management System
After thorough evaluation, we have chosen Moodle as our Learning Management System (LMS). This decision came after initial testing with Canvas, which did not fully meet our creative needs. Moodle’s robust features and widespread acclaim within military educational circles, like the Air Force and Marine Corps, make it an ideal choice. We've begun setting up the infrastructure and have launched a beta test to refine configurations and address any administrative challenges. Our goal is for a seamless initial release that caters to the unique needs of our veteran cadre and users.
Wiki and Computer Lab Reliability Improvements
We have made significant improvements to the reliability of our Wiki and Computer Lab environments. Feedback from users has been instrumental in these enhancements, allowing us to fine-tune these resources to better serve our community.
Goals for September 2024
Looking ahead, we are preparing for an exciting month with several key projects slated for release:
Public Launch of Moodle-based LMS
September is set to witness the public release of our Moodle-based Learning Management System at training.redactedhosting.com. This platform will support both hybrid and fully online training modules, empowering users and cadre to create, manage, and engage with educational content effectively.
Brainstorming for Internal Hosting/Cloud Solution
We are also planning to introduce our internal hosting/cloud solution, utilizing the NextCloud open-source platform. This solution will offer a secure and scalable environment for users, especially training instructors, to store and manage their project plans and research securely. Our focus is on providing a system that can grow with the needs of our users, from individuals to large teams, ensuring privacy and collaboration control.
Continuous Improvement
As always, we remain dedicated to refining our services based on user feedback. Each month, we reassess our offerings and make necessary adjustments to enhance user experience, reliability, and security. This continuous improvement cycle is crucial as we strive to not only meet but exceed user expectations with new and effective solutions.
Looking Forward
We are excited about the future and remain committed to advancing our services to provide the most reliable and innovative solutions. Stay tuned for more updates, and thank you for being an integral part of our journey.
-RH Team